FAQs
What are your business and customer support hours?
Because every item is hand-crafted, we operate on a dedicated production schedule:
Monday – Thursday: 7:00 PM – 11:30 PM CST
Friday, Saturday & Sunday: Closed
Customer support emails and DMs are reviewed and answered during our active open hours listed above.
How long will it take for my order to ship?
Standard Production Time: Please allow 5 to 7 business days for your custom items to be prepped, hand-pressed, and packaged before shipment.
Peak & Sale Seasons: During major launches, holiday rushes, or large sales, processing may take 7 to 10 business days.
Order Cutoff: Orders placed after 5:00 PM CST or over the weekend will begin processing on the following business day.
How much is shipping, and how long does delivery take?
Standard Shipping Rates: Calculated at checkout via USPS based on package weight and destination.
Delivery Time: Once handed off to the post office, standard USPS shipping typically takes 2 to 5 business days.
Where can I find my tracking number?
As soon as your shipping label is created, a tracking link will automatically be sent to the email address provided at checkout. Please allow 24 to 48 hours for tracking updates to register with the carrier once your order is prepped.
How do your apparel items fit?
Most of our garments feature a classic unisex fit. We recommend ordering your standard size for a relaxed, comfortable feel, or sizing up 1 to 2 sizes if you prefer an oversized aesthetic.
How should I wash and care for my hand-pressed garments?
To keep your custom prints looking vibrant and fresh:
Turn the garment inside out before washing.
Wash in cold water with mild detergent on a gentle cycle.
Tumble dry on low heat or line dry for long-lasting wear.
Do not use bleach, fabric softeners, or iron directly over the printed design.
What if my order arrives damaged or incorrect?
If there is a defect with your garment or an error with your order, please email us within 5 days of delivery with your order number and a photo of the item. We will make it right immediately!
Can I change or cancel my order?
If you need to update a shipping address or request an order change, please reach out to us within 12 hours of placing your order. Once production on your items has begun, changes cannot be made.
What is your return policy?
Because all items are made to order, all sales are final. We do not offer returns or exchanges for incorrect size selection or change of mind.
Are you accepting new Ambassador / Creator applications?
Our Ambassador & Creator Program applications are currently closed so we can focus on supporting and growing our existing team!
When will applications reopen?
We open new creator spots periodically throughout the year. Be sure to follow our social channels so you are the first to know when public applications reopen!